As an user of automatic payment monitoring, you are not charged any invoice monitoring or debt collection fees. If a payment is not received, the process continues without cost to you.
All costs related to debt collection and any legal proceedings are charged to the debtor in accordance with the Debt Collection Act (Section 10).
Debt collection process flow
Frequently asked questions about debt collection
Invoicing is free when you use automatic payment monitoring. Email and online invoices are always free of charge.
You can create a payment plan without logging in from the For debtor section by selecting Request payment time.
You can track the debt collection status in real time through our platform. You can see invoice status step by step, due dates and payment dates clearly, and easily monitor all ongoing collection cases in one place.
The collection invoice is based on the original invoice you received earlier.
The collection notice always shows the original creditor (the issuer of the invoice), to whom the payment is due.
Check the section mentioning the original invoice, creditor name, or invoice details in the letter.
For the debtor – what to do next?
If you have received a payment reminder or a debt collection letter, it is important to act as soon as possible. You can pay the invoice immediately, request more time, or agree on a payment plan that suits your situation. Early contact helps keep costs lower and prevents the matter from progressing further.
Submit collection request
Sign up to Resonia for free and manage debt collection and invoice status in real time.
Fill in the debt collection form
Send your claim to debt collection by filling in the form with personal, debtor, and billing details.